Archive for the ‘Design’ Category
Design Thinking
Jess McMullin has a good slide deck where he describes (slide 9) five levels of Design Maturity. (1)
Those levels are (paraphrased):
- Default – Status quo determines design.
- Style – Changes to look and feel
- Function – Design improves use
- Problem Solving – Seeks current problems and changes
- Framing – Redefinition of the problem itself.
This is a good list to remember in healthcare.
The potential for improvement (and some types of risk) increase as you move from default to framing. Also, it is harder for users to conceptualize the changes as you move through. It’s easy for people to visualize “we are going to put this paper form on the computer”. It’s harder for them to consistently visualize “where we’re going you won’t need to document”, or large lists of requirements… As you move along the levels of design you need to rely on more iterative and visual tools to support shared and common understandings of the changes that are being considered.
1. I found a similarity to a list of maturity for Business Analysts that was on Better Projects. If you are a BA or work with BA, think about where you fit in this list of maturity for the various kinds of activities / projects you work on.
